Overview
Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Certain types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds will be given:
Book with clear signs of use
Opened CD, DVD, VHS tape, software, video game, cassette or record.
Any item that is not in its original condition, damaged or missing parts for reasons beyond our control.
Any item returned more than 30 days after delivery
Refunds
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially posted.
Next, contact your bank. It often takes some processing time for a refund to be posted.
If you have done all of this and still have not received your refund, please contact us at {email address}.
Sale items
Only regular priced items can be refunded. Sold out items cannot be refunded.
Replacement
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item has been received, a gift voucher will be sent to you.
If the item was not marked as a gift at the time of purchase or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver and they will be notified of your return.
Shipping returns
To return your product, you should send it to the following address: {physical address}.
You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take different amounts of time for your exchanged product to reach you.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us if you have any questions about refunds and returns.